Help Center

Getting Started

How do I create an account?

Go to app.facilitycareiq.com/signup, or open the app, and enter your email address. We send you a six-digit code; there is no password to remember. Enter the code and a short setup asks for your company and your first building, which takes about five minutes.

How do I invite my cleaning crew?

Go to Team in your dashboard and click "Invite". Enter their email address, choose Cleaner or Client (a cleaner can be an employee or a contractor) and, if you like, the sites they work at. They receive an email invitation; when they open the app and sign in with that email, they join your company straight away.

What devices are supported?

The dashboard works in any modern web browser (Chrome, Safari, Firefox, Edge). The app for owners and crew is on iOS and Android. The app is in English, Spanish, Portuguese, French, Italian and German, and each person picks their own.

Visits and the Time Clock

How does my crew check in at a building?

The cleaner opens tonight's job in the app and taps "Check In". The app records the time and compares the phone's location with the building. If they are too far away, the app asks them to confirm and notes the distance for you. They tap "Check Out" when they leave. Location is captured only at those two moments; there is no background tracking.

What happens if my crew loses cell service during a visit?

The app works offline. Your crew can check in, work the checklist, add a photo, report an issue and check out with no signal. Everything syncs on its own when the phone is back online.

What happens when a cleaner can't finish a visit?

On the job card, the cleaner marks the item "Couldn't complete" and says why: a locked room, no access, no time. If they are going to be late, "Running late" tells you in one tap (15, 30 or 60 minutes). Visits a cleaner flagged, missed visits and anyone running late appear together under "Needs attention" on your dashboard, so you can call the client before the client calls you.

Account & Data

How do I sign in?

There is no password. Enter your email address on the sign-in page or in the app and we send you a six-digit code. If a code has expired, ask for a new one from the same screen.

How do I change my notification preferences?

Go to Settings in the dashboard or the app. You can turn on or off the morning summary of last night's visits, automatic monthly invoice drafts, emails when an issue changes status, and alerts for new issues and completed visits. Cleaners choose their own push notifications in the app.

How do I delete my account and data?

You can delete your account and all of its data from Settings, or ask us at support@facilitycareiq.com and we will do it for you within 30 days. Deleted data cannot be recovered. Learn more about data deletion.

Billing & Plans

How does pricing work?

FacilityCare IQ is priced per building, not per person. The Free plan covers up to 2 buildings with up to 5 people: all five features, unlimited visits. Pro covers up to 15 buildings with up to 30 people for $29/month, Business up to 40 buildings with up to 100 people for $59/month, and Unlimited has no limit for $99/month. See the pricing page for the full details.

How do I upgrade or cancel my plan?

Go to Settings > Billing in your dashboard. You can upgrade or cancel your subscription at any time. When you cancel, you retain access until the end of your current billing period.

Still Need Help?

Our support team is available Monday through Friday, 8 AM to 6 PM CT. Email us at support@facilitycareiq.com. For sales inquiries, reach us at hello@facilitycareiq.com.